Shipping policy

At Making Camp, we aim to provide a smooth and reliable shipping experience. Please review the important details below:

Fulfillment Time:

Once payment is confirmed, orders are processed within 1-3 business days. During busy periods such as holidays or sales, please allow up to 3-8 business days for fulfillment. Once your order is shipped, you'll receive a confirmation email with a tracking number. Be sure to check your spam folder if you don’t see it.

Some orders may require additional address or payment verification. Please monitor your inbox for follow-up emails to avoid delays.

Shipping Time:

We offer domestic shipping. Standard shipping to the U.S. typically takes 7-14 business days. Shipping times may vary due to customs or carrier delays.

Customs, Taxes, and Duties:

Any customs fees, taxes, or import duties are the customer's responsibility. These charges vary by country and are not included in our prices. If an order is returned due to refusal to pay customs charges, no refund will be issued.

Delays and Issues:

We are not responsible for delays caused by factors beyond our control, including weather, carrier delays, customs issues, or incorrect addresses provided by the customer. Please ensure your shipping information is accurate at checkout.

In the case of lost, missing, or undelivered packages that cannot be confirmed by tracking, we will process a reshipment. Packages marked as "delivered" by the carrier are not eligible for a refund until an investigation is complete.

Address Accuracy and Changes:

Please double-check your shipping address before submitting your order. We are not responsible for delays or lost packages due to incorrect addresses.

For any questions or concerns about your order, feel free to reach out to our support team. Thank you for choosing Making Camp!